Leadership and People Management
First-time manager toolkit: 1:1s, feedback, delegation and conflict.
Taught by Binod Acharya · PMP, Program Manager
What you'll learn
- Plan your first ninety days as a manager and reset relationships with former peers
- Run regular one-to-ones with a shared agenda that builds trust and surfaces problems early
- Give clear, specific feedback using Situation-Behaviour-Impact and invite feedback on your own leadership
- Delegate work at the right level of authority based on each person's skill and confidence
- Set clear goals and expectations, and address underperformance fairly with documented support
- Resolve team conflict with a structured conversation and build psychological safety in your team
About this course
Moving from doing the work to leading the people who do it is one of the biggest career transitions, and most new managers are handed a team without a playbook. This course is a practical toolkit for first-time and aspiring managers, team leads and project leads who want to lead with confidence. You will learn to make the shift from individual contributor to manager, run one-to-ones that build trust, give feedback with the Situation-Behaviour-Impact model, delegate the right work at the right level, set clear goals and manage performance fairly, and resolve conflict before it damages the team. The final lesson covers psychological safety, motivation, retention and your own sustainability as a leader. Every lesson includes scripts, templates and exercises you can use with your team the same week. No prior management training is needed; some experience of working in a team is assumed.
Course content
7 lessons- 1From Individual Contributor to ManagerWhat changes when you manage people, the mindset shifts to make, and a plan for your first ninety days.Preview
- 2Running One-to-Ones That MatterPurpose, cadence and agenda for one-to-ones, the questions that work and a template to start this week.
- 3Giving and Receiving FeedbackUse the SBI model for specific feedback, deliver correction with care and ask for feedback on yourself.
- 4Delegation and EmpowermentDecide what to delegate, match the level of authority to the person and hand over work so it succeeds.
- 5Goals, Expectations and PerformanceSet clear goals with SMART criteria and OKRs, hold regular check-ins and address underperformance fairly.
- 6Handling Conflict in the TeamRecognise types of conflict, choose a response style and mediate a constructive conversation between colleagues.
- 7Building Trust, Motivation and a Healthy TeamCreate psychological safety, understand what motivates people, retain good people and sustain yourself.