Workplace · Customer Service & Front Office Business & MarketingBeginner
Customer Service & Front Office Excellence
Welcome, help and retain every visitor, caller and customer with warmth and consistency.
Taught by My Skill Lab Workplace Faculty · HR, Finance & Operations Practitioners
What you'll learn
- Apply a consistent greeting, listening and closing standard to in-person, phone and chat interactions.
- Handle complaints calmly using a structured recovery method.
- Communicate clearly with diverse customers, including elderly people, people with disabilities and foreign visitors.
- Protect customer information and manage visitor safety at the front desk.
- Track service quality and feed customer insight back to the organisation.
About this course
For receptionists, front-desk staff, call-centre agents and anyone who serves customers in Nepali hotels, hospitals, banks, schools, showrooms and offices. You will learn service standards rooted in Nepali hospitality, phone and digital etiquette, complaint handling, and the privacy and safety basics every front office must get right.
Course content
5 lessons- 1The Service MindsetWhy the front office shapes the whole organisation's reputation.Preview
- 2Phone, Email and Digital EtiquetteProfessional calls, messages, Viber and WhatsApp, and social media replies.
- 3Handling Complaints and Difficult SituationsA structured recovery method that turns complaints into loyalty.
- 4Inclusive Service for Every CustomerServing elderly people, people with disabilities, foreign visitors and diverse communities.
- 5Privacy, Security and Service Quality at the Front DeskVisitor management, protecting information and measuring service.